What types of care do you offer?
We provide a comprehensive range of services for both children and adults including home care, paediatric care, dementia support, specialist clinical support and companionship, all tailored to each person’s unique needs.

Can you provide care for children as well as adults?
Yes, we offer paediatric care at home for infants, children and young people with complex clinical needs, neurodivergent conditions or learning disabilities, all delivered in the comfort and security of home.

What does paediatric care include?
Our paediatric care covers daily personal support, medication administration, respiratory assistance such as oxygen therapy or tracheostomy care, and emotional and educational support tailored to each child's needs.

How do you ensure safety and quality in care?
Every carer undergoes thorough interviews, background checks and compliance checks. Ongoing training, spot checks and regular performance reviews ensure consistently high standards. We would never send someone we would not entrust with caring for our own family.

How is home care regulated?
All our services are regulated either by the Care Quality Commission (CQC) or by local authority frameworks and we comply fully with all industry standards and human rights protections.

How is care tailored to individual needs?
We build bespoke, person-centred care plans through close collaboration with you and your family. Needs are reviewed regularly and the plan adapts as circumstances change.

What does the assessment process look like?
It begins with a friendly, no-pressure chat, followed by a home visit to understand your needs including medical, environmental and routine considerations.

Do you support transitions for young people turning 18?
Yes, we plan carefully for transitions from paediatric to adult care, supporting continuity of care as needs evolve.

Can carers support children with schooling and social development?
Absolutely. Our team supports school routines, escorts to school, and helps with social interaction, learning and emotional well-being.

What if a family wants respite care for a child?
We offer respite care, providing families with vital rest and support while ensuring your child continues to receive safe, personalised care.

Who oversees my child’s clinical care?
For children with complex needs, a qualified nurse typically leads the care, supported by trained carers to ensure clinical oversight and quality.

How do you communicate with families and professionals?
We work collaboratively with parents, schools, therapists, NHS professionals and local services to create a well-rounded care environment.

Which areas do you serve?
We provide services across West and North Northamptonshire, including Northampton, Wellingborough, Rushden, Daventry, Kettering, Corby, Market Harborough and Peterborough.

How do I start the process?
Just get in touch. Our care managers are available for a friendly initial chat to explore your needs, with the possibility of arranging a quick home assessment.

What funding or payment options are available?
Care can be funded privately, via NHS or local authority arrangements, self-funding or direct payments. We are happy to help you navigate your funding options.

Are your caregivers trained for children’s care?
Yes. Our caregivers working with children receive paediatric-specific training, including paediatric first aid, to ensure the safest and most sensitive support.

How often will my care plan be reviewed?
Care plans are reviewed at regular intervals, and adjustments are made as needed to meet changing requirements, always in close partnership with you.

How can I provide feedback or make a complaint?
We welcome feedback at any time. Your dedicated community assessor is always available to listen, support changes and discuss concerns. If needed, we will guide you through formal pathways for complaints.

How does your care compare with institutional care?
Home care prioritises independence, comfort and personal dignity while often offering equal or better outcomes than institutional settings.

How do you manage growing demand for care?
With demand for home care increasing across the UK, we remain committed to recruiting and retaining skilled carers to ensure continuity and quality care for every individual we support.